Your safety is our priority

DisinfectionStandard Cleaning Guide

In response to the Coronavirus (Covid-19) we have implemented a complete cleaning and disinfection protocol for each and every property.

Cleaning and Maintenance Staff

The cleaning and maintenance staff is equipped with PPE (Personal protective equipment) which consists of disposable gloves and masks.

They wash their hands before and after each disinfecting procedure. They also disinfect their mobile devices.

Once cleaning is completed, and before leaving, they disinfect all door knobs and handles.

The maintenance staff is not allowed in the property during a guest's stay, unless it is absolutely necessary and in case of an emergency.

Disinfecting Products

The cleaning staff uses disinfectant agents against the coronavirus and that are certified by entities such as the CDC (Centers for Disease Control and Prevention), or EPA following their recommendations to ensure effectiveness against the virus.

Some of the products are:

• Sodium hypochlorite in a concentration of 1/1000
• 25 c.c. of bleach in one litre of water
• 62-71% ethanol or 0.5% hydrogen peroxide concentrations

Disposable products such as paper to disinfect surfaces will be used for cleaning. In the case of using cloths, these will be washed at a temperature of 60ºC more after each use.

High-touch Surfaces

High-touch surfaces and those where the virus can remain longer are methodically disinfected with the recommended products. These are:

• Light switches, plugs, chains and switches for lamps and fans
• Window sills, handles, and knobs
• Cabinet handles and knobs
• Controls for large appliances and electronics
• Controls and cables for electrical and electronic equipment
• Temperature controls
• Hangers and luggage racks
• Office drawer knobs or handles
• Remote controls
• Toys, games and services for children such as high chairs.
• Staircase handrails and exterior porch railings

Floors and Bathrooms

Floors and bathrooms are also disinfected with approved anti-virus products, as well as other items such as hair dryers and amenities such as soap, shampoo and cleaning supplies.

Dishes, cutlery, kitchen utensils and household appliances

As a preventive measure, all dishes and kitchen utensils, even if they have not been used, are washed in the dishwasher at a minimum temperature of 65ºC.

Electrical appliances such as coffee makers, toasters, microwaves, refrigerator interiors, etc. will also be disinfected with the recommended products.

Textiles, sofas and upholstery

After a check out all sets of sheets and towels, even the unused ones, are put in new. They have previously been washed at a minimum temperature of 60 degrees in complete wash cycles.

Upholstery and sofas are sprayed with a textile disinfectant such as Sanytol (Biphenyl-2-ol: 0.4%, Ethanol: 30.6%).