Holiday Rent by room for rent in Stirling - Bannockburn - Rent by room in Stirling

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General conditions

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Privacy policy

Legal Notice

Effective Date: 11 September 2023
Last Updated: 04 July 2025

1. PAYMENTS & DEPOSITS & CONFIRMATIONS

To make a reservation, we require a minimum of 100% of the total payment. Without this, we reserve the right to cancel your reservation at any time without penalty. At this point, your booking will be in ‘pre-booking’ status.

Once you have made full payment for your reservation, registered your card with our secure deposit software – Swikly – (if applicable to your booking/property), and completed your ID verification on our Online Check-in page, your booking will have a ‘confirmed’ status.

Once your booking is confirmed, you will receive check-in details 1 day before arrival at 10 pm UK time. We accept no liability for guests who arrive before their reservation has been confirmed. All major debit/credit cards and bank transfers are accepted forms of payment. Please note that a reservation remains provisional until 100% of the full payment has been received.

We use the Swikly secure online service that allows you to enter your details for your deposit online, without impacting your bank limit. This means no money will actually be taken from your account. When making the registration, Swikly will ask for a pre-authorisation of €1, which will not be charged to your account but is like a hold. Please note that the value requested for the deposit will be displayed in Euros instead of Pounds (as shown in the channel you booked). This is due to a limitation of the channel, which currently does not allow the option for displaying the deposit value in Pounds. This is just a registration.

After check-out time, only if we encounter damages to the property of higher value or any misconduct during the stay, we will contact you either by phone or via the channel chat to inform you of the charge and provide proof.

2. NO SMOKING OR DRUGS POLICY

We operate a strict NO SMOKING POLICY, which includes any kind of smoking or vaping, and reserve the right to levy a £150.00 deep cleaning charge and possible compensation for the next guests in the event of smoking in the apartment or building.

3. APARTMENT UNAVAILABILITY

Should your apartment be double-booked or unavailable for any reason, our liability is limited to the payment received for the accommodation booked with us. This liability does not extend to travel commitments or other costs. We will try our best to accommodate you in one of our other properties.

4. CANCELLATIONS

If you cancel your reservation more than 30 days before your arrival, we charge 0% of the total price. If you cancel within 30 days of your arrival date, 100% will be charged. Any no-shows will be charged 100% of the booking.

If we suspect that you are involved in illegal activities, including drug trafficking or prostitution, we reserve the right to cancel your booking, and authorities will be contacted.

5. ALTERATIONS

Alterations may be accepted at the discretion of management.

6.1 EXTENDING YOUR STAY

Extensions will require a new reservation for the additional date(s), subject to availability and possible rate changes.

6.2 EXTENSIONS (UNAUTHORISED)

You are required to notify us at least 48 hours in advance of your intention to extend your booking. Unauthorised extensions will result in a charge of the nightly rate plus the cost of relocating guests who can no longer stay at the property due to the unauthorised extension. This is to cover the inconvenience and disruption to us and other clients/guests, in addition to any other related expenses.

If no other guests are booked, we will charge the nightly rate plus £50 for breaking the rules.

7. COMPLAINTS

We have made every reasonable effort to ensure the freshness, quality, and value of your accommodation. In the event of a complaint, guests may contact us during their stay, and we will do our utmost to assist.

8. REFUND POLICY

We have fixed and variable refund policies based on various circumstances. Our refund policy includes that we cannot offer any refund outside of the cancellation policies.

9. LATE CHECK-OUTS ON THE DAY OF DEPARTURE

We reserve the right to charge your booking card for unauthorised late check-outs at the rate of £50 per hour. This includes storing luggage in the room past the check-out time of 11 am.

10. INFORMATION

Much of the accommodation information provided on sales agents’ websites is provided by us, but is subject to adjustment by the agency. Whilst every care has been taken to ensure all information provided online, by telephone and email is accurate, we cannot be held liable for any errors or omissions it may inadvertently contain.

11. OCCUPANTS

Guests confirm that none of our properties is their principal place of residence and that they are checking in and staying on a nightly basis. Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded.

12. DAMAGE LIABILITY

Apartments are expected to be left in a clean and tidy condition. Guests are responsible for any damage to the apartment and its contents during their stay if it occurs due to negligence. Any damage must be reported to us without delay.

Lost property will be held for 14 days and, if unclaimed, donated to a local charity. You will be held responsible for lost or damaged keys, charged at a variable rate depending on the number of keys in the set.

We reserve the right to charge guests who cause disturbance to others and to share your ID and personal details with the authorities if needed. Charges may be applied up to the full value of your security deposit via Swikly or your channel booking.

A) A £500 fine is charged to guests who tamper with fire alarm devices or extinguishers. This puts others in danger. In case of fire alarm activation, leave the property immediately and follow the fire safety procedure displayed in the building.

B) Any call-outs will be handled as soon as possible. Lost keys will incur a fee. Maintenance staff are only available outside 11:00–22:00 (Mon–Sun) for emergencies (e.g. leaking roof, fire, blocked drains/toilets, no heating or hot water, or a non-working stove). If checking in between 00:00 and 07:00 and heat, hot water or stove is not working, report it immediately for prompt assistance. Non-emergency issues will be addressed within 24 hours.

13. INJURY LOSS/DAMAGE

Use of the property and its equipment is entirely at the guest’s risk. We accept no responsibility for injury, accident, damage, or loss to person or property relating to the guest or their party during their stay. This includes any ladders and stairs in the property. Guests should ensure they are adequately insured.

14. CHECK-IN INFORMATION

Check-in details will be sent 1 day before arrival once you have paid in full, registered with Swikly (if applicable), and completed online check-in. If you complete these steps after 10 pm the day before, we will still send check-in details via the guidebook, but this may be delayed. If you haven’t received details, please call us. We are available to assist during check-in.

15. DAMAGE TO PROPERTY

We reserve the right to charge individual or lead guests for rectifying damage caused by deliberate, negligent, or reckless acts to the property, contents, or structure. If damage is found during the stay, we will notify the guest. If discovered after departure, we reserve the right to charge your debit/credit card. If payment fails, we may try other methods and reserve the right to evict or change locks if necessary.

16. FAILURE TO READ OUR CHECK-IN INFORMATION

Check-in details necessary for property access will be sent via email, channel inbox, or phone number at 10 pm the day before arrival. We accept no liability if you miss these instructions or fail to share them with your party. We’re available 7 days a week from 8 am to 11 pm at +44 333 335 5658. If unreachable, please leave a voicemail.

17. CLEANING AND LAUNDRY POLICY

Your booking includes an additional fee (clearly stated or integrated into the total) that covers final cleaning and laundry for the number of guests. This applies to check-out only.

You are expected to leave the apartment in reasonable condition, including:

Washing and drying all dishes (cutlery, crockery, glasses, pots, pans)
Placing all rubbish in the kitchen bin

A) If cleaning staff determine the apartment is exceptionally dirty, an extra cleaning fee of £50 to £150 will be charged to your card, Swikly deposit, or claimed via the booking channel.

B) If any linen, bedding, towels, curtains, or fabrics are stained, burned, or discoloured beyond repair, replacement costs will be charged to your card, Swikly deposit, or via the booking channel.

COOKIES POLICY
Effective Date: 11 September 2023
Last Updated: 04 July 2025

This Cookies Policy explains how mySTAYINN ("we", "our", or "us") uses cookies and similar technologies on our website. By using our website, you agree to our use of cookies as described below.

1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, improve functionality, and provide information to the website owner.

2. TYPES OF COOKIES WE USE

We use the following categories of cookies:

Strictly Necessary Cookies
These are essential for the website to function properly, such as enabling secure login, booking functionality, and navigation. They do not require your consent.
Performance & Analytics Cookies
These help us understand how visitors interact with our website by collecting anonymous data (e.g., number of visitors, time spent on pages). We use tools like Google Analytics to improve our website experience.
Functionality Cookies
These allow the website to remember choices you make (such as language or region) and provide enhanced, more personalised features.
Marketing & Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns. These may be set by third-party platforms like Facebook Pixel or Google Ads.

3. MANAGING COOKIES

You can control and/or delete cookies at any time. You can:

Change your cookie preferences via the banner on our website (if displayed).
Adjust your browser settings to block or delete cookies.

Below are links to manage cookies on popular browsers:

Please note: Disabling cookies may affect the functionality and performance of our website.

4. THIRD-PARTY COOKIES

Some cookies on our site may be set by third parties (such as Google, Meta/Facebook, Stripe, or booking platforms) when you interact with their services embedded in our site. These third parties are responsible for their own cookie and privacy policies.

5. UPDATES TO THIS POLICY

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our practices. Please check this page periodically for any updates.

6. CONTACT US

If you have any questions or concerns about our use of cookies, please contact us at:

Email: guests@mystayinn.com
Phone: +44 333 335 5658

Click here to change your cookie settings.

PRIVACY POLICY
Effective Date: 11 September 2023
Last Updated: 04 July 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you book and check in to one of our short-term rental properties.

1. What Information Do We Collect?

During the booking or check-in process, we may request the following information:

Full name
Email address
Residential address
Phone number
Government-issued ID (photo)
Selfie (for identity verification)
Names of additional guests (optional)

This information is used to verify identities and ensure guest safety and property security.

2. Why Do We Collect This Information?

We collect personal data to:

Verify identity and prevent fraud
Enable smooth check-in and delivery of digital guest guides
Maintain safety and accountability
Comply with legal and insurance requirements
Respond to inquiries and support requests
Manage operations securely and efficiently

This process aligns with industry best practices and regulatory standards.

3. When Do We Collect Information?

We collect information when:

You make a booking (directly or through partner platforms)
You complete our online check-in form
You communicate with us via email, phone, or web forms

4. How Do We Use the Information?

Collected data is used to:

Authenticate guest identity
Send pre-arrival instructions and guest guides
Respond to support or assistance requests
Enforce house rules
Support investigations where necessary

5. Disclosure of Data to Third Parties

We do not sell your personal information. Data may be shared only with trusted third parties, including:

Web hosting and IT service providers
Identity verification platforms
Property security or insurance companies
Law enforcement agencies (only when required by law)

All third-party partners are bound by confidentiality agreements and comply with data protection regulations.

6. How Do We Protect Your Information?

We implement strong security measures, including:

SSL/HTTPS encryption
Restricted access to authorised personnel only
Regular security monitoring and updates
Encrypted storage for ID and selfie data

All ID and selfie data are automatically and permanently deleted from our systems shortly after check-out, once no longer required for operational or legal purposes.

7. Your Rights

You have the right to:

Request access to your personal data
Request corrections to inaccurate or incomplete data

To exercise your rights, please contact:
Email: guests@mystayinn.com
Phone: +44 333 335 5658

LEGAL NOTICE

Effective Date: 11 September 2023
Last Updated: 04 July 2025

This Legal Notice governs the use of the website, services, and all communication channels provided by Mystayinn Limited ("we", "us", or "our"). By accessing or using our website or services, you agree to comply with the terms outlined below.

1. COMPANY INFORMATION

Company Name: Mystayinn Limited
Registered Office: 142a Ferry Road, Edinburgh, Scotland, EH6 4NX
Contact Email: guests@mystayinn.com
Phone Number: +44 333 335 5658

For legal or formal communications, please use the contact email above and include “Legal Notice” in the subject line.

2. INTELLECTUAL PROPERTY

All content, text, graphics, logos, icons, images, videos, documents, and software on our website and communications are the intellectual property of Mystayinn Limited or its licensors, unless otherwise stated.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content without prior written permission, except for personal and non-commercial use.

3. LIABILITY DISCLAIMER

While we make every effort to ensure the accuracy and reliability of information provided through our services and website, we accept no liability for:

Errors or omissions in the content
Any loss or damage arising from reliance on information provided
Disruptions caused by technical issues
Information presented by third-party booking platforms
Misuse of our properties or services by guests or third parties

Nothing in this Legal Notice limits or excludes liability for death or personal injury resulting from negligence or any other liability that cannot be excluded under applicable UK law.

4. LINKS TO THIRD PARTIES

Our website or communications may include links to third-party websites or services. These are provided for convenience only. We do not control or endorse any external content and accept no responsibility for third-party data handling or practices.

5. JURISDICTION & APPLICABLE LAW

This Legal Notice and any dispute arising in connection with it shall be governed by and construed in accordance with the laws of Scotland, and will be subject to the exclusive jurisdiction of the Scottish courts.

6. PRIVACY & DATA PROTECTION

We are committed to protecting your privacy. For information on how we collect, use, and protect your data, please refer to our [Privacy Policy] and [Cookies Policy].

7. CHANGES TO THIS NOTICE

We reserve the right to amend this Legal Notice at any time. Updates will be published with the revised “Last Updated” date. It is your responsibility to review this notice periodically.